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Job Responsibilities
Under general supervision, the Case Manager Assistant provides administrative and program support for the HOPWA program and related housing services. This position is responsible for answering incoming calls, assisting clients with housing-related inquiries, and providing direct support to case managers through client communications, documentation management, and case file maintenance. Conducts intake assessments, annual reassessments, and recertifications to determine and maintain client eligibility, prepares and maintains accurate client records, and ensures all documentation complies with program and regulatory requirements. The Case Manager Assistant assists clients in accessing housing resources, including rental assistance programs, shelter services, and public housing opportunities, and provides case management services for clients enrolled in supportive services-only programs. Additional responsibilities include coordinating housing safety inspections, assisting with HOPWA audits and monitoring activities, preparing required reports, tracking program compliance, and supporting special projects and other program activities to ensure the efficient delivery of housing assistance services.
Minimum Qualifications
High school diploma/GED and two (2) years of job-related experience.
Preferred Qualifications
Associate’s degree, Proficiency with Microsoft Office and electronic database or case management systems. Strong customer service skills. Experience in housing programs, social services, public health or human services. Experience working with HIV/AIDS patients. Bilingual